Making a fresh start

Richard Brewin • February 9, 2019

Hindsight is a wonderful thing. How easy would running a business be if we could look forward with the same clarity that we have when we review the past.

Hindsight can be used in two ways. We can use it to beat ourselves up about mistakes that we’ve made, mistakes that we didn’t necessarily spot at the time, maybe didn’t even have the opportunity to avoid.

We can also use it to grow our wisdom, experience and expertise. The real power of learning from the past comes when we bring it into the present and use it to shape our future. Nothing is wasted.

Knowing what you know now, if you were to start your firm again today then what would you do differently? The old joke, of course is, “well, I wouldn’t start from here, I can tell you that!” but, given that ‘here’ is reality, let’s park that for a moment and think of what you would do if you were starting your firm again today.

Chances are that you start from a strong place compared to first time around. You’re wiser, more experienced, better connected and probably better resourced. Yes, you’ve got a load of baggage now but let’s look past that.

List out what you would do if you were starting your firm today. What would you do differently? How would you better prepare for the future as it now looks compared to back when you started? What have you learned?

Now, what’s to stop you building your list into your goals and actions? Okay, we now have practicalities to address but isn’t that what goals and actions are all about anyway.

We talk about getting stuck in a rut, in other words being trapped in your current passageway. It’s easy to make the mistake of seeing your firm in the context of a single journey that you set out on back in the past and must continue to follow. It doesn’t have to be that way. You can change your route today, and tomorrow, and the day after. If you’re driving your business then you can change the direction of your firm whenever you wish.

Your list of what you would do in starting a new firm today could just be another turn of the page in your journey if you want it to be.

Take a fresh look at where you are and where you want to go next.

The Art of Saying No Without Losing Clients

By Richard Brewin • December 5, 2025
In the Accountant/client relationship, “yes” often feels like the default. Yes to urgent requests. Yes to timeline shifts. Yes to “just one more thing” added to the scope. We want to say yes to our clients. We want to support them, be helpful and build more work, but every unqualified additional yes becomes an invisible cost; on your time, your margins, and your wellbeing.  Bold accountants think differently. They know that “no” isn’t rejection. It’s honest and professional. It’s a strategic decision that protects quality, strengthens relationships, and reinforces your value.

From compliance filer to trusted coach: The role waiting for accountants willing to start the client conversation

By Richard Brewin • November 28, 2025
Let’s be honest, most business owners have a perception of an accountant that probably falls far short of our ambitions. They want someone who helps them make sense of the chaos, plan for growth, and sleep better at night knowing someone’s got their back, but their accountant doesn’t usually spring to mind as this person. What they dream of is a coach, not an accountant, but, weirdly, they often don’t trust coaches but do trust their accountant. Their accountant can be both, so the client gets the trust and the coaching

AI in Accounting Firms: Key Considerations for Leaders Today

By Richard Brewin • November 17, 2025
Artificial Intelligence isn’t the future of accounting — it’s here now. From automating repetitive tasks to delivering deeper insights, AI is transforming the way we work, serve clients, and lead teams. But for firm leaders, success isn’t just about implementing technology; it’s about doing it strategically, responsibly, and humanely .  Before diving into the ‘how’ and making piecemeal decisions, accounting firm leaders need to consider the ‘why’…and its not as simple as “because everyone else is”.